Privacy Policy

Maple & Oak Woodworks Last updated: June 2026

Who We Are

Maple & Oak Woodworks ("we," "us," or "our") is a small woodworking business based in Langley, British Columbia, Canada, operating at mapleandoakww.ca. We are committed to protecting your personal information in accordance with the Personal Information Protection Act (PIPA) of British Columbia.

Questions about this policy? Contact us at: sales@mapleandoakww.ca

What Personal Information We Collect

When you visit our website, make a purchase, or contact us, we may collect:

  • Contact information: name, email address, phone number

  • Shipping information: mailing address, province, postal code

  • Payment information: processed securely by our third-party payment processor - we do not store your full payment card details

  • Order information: products purchased, order history, communications about your order

  • Website usage data: pages visited, browser type, device type, and IP address (collected automatically via cookies and analytics tools)

Why We Collect It

We collect your personal information to:

  • Process and fulfill your orders

  • Communicate with you about your order, including shipping updates

  • Respond to inquiries submitted through our contact form

  • Send you email communications you have opted into (you may unsubscribe at any time)

  • Improve our website and understand how visitors use it

  • Comply with legal and tax obligations (including GST/PST collection in British Columbia)

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Who We Share It With

We share your information only as necessary to operate our business:

  • Squarespace: our website and store platform, which hosts and processes orders on our behalf

  • Payment processors: your payment is handled securely by our third-party payment processor (e.g., Squarespace Payments or Stripe)

  • Shipping carriers: your name and address are shared with Canada Post or other carriers to deliver your order

  • Government authorities: if required by law, such as for tax reporting purposes

All third-party service providers are required to protect your information and may only use it for the specific purpose we have engaged them for.

Cookies and Analytics

Our website uses cookies - small files stored on your device - to remember your preferences and understand how visitors use our site. We may use tools such as Google Analytics to analyze website traffic.

You can disable cookies in your browser settings, though this may affect some website functionality.

How Long We Keep Your Information

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by Canadian tax and business law (typically a minimum of seven years for financial records).

Your Rights

Under PIPA (BC), you have the right to:

  • Request access to the personal information we hold about you

  • Request corrections to inaccurate information

  • Withdraw consent to the collection or use of your information (subject to legal or contractual obligations)

To make a request, contact us at: sales@mapleandoakww.ca

We will respond within 30 days.

Data Storage and Security

Your information is stored on servers located in Canada and/or the United States through our service providers (Squarespace, Google). We take reasonable steps to protect your information from unauthorized access, but no transmission over the internet is completely secure.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions or concerns about how we handle your personal information, please contact:

Maple & Oak Woodworks | Langley, British Columbia, Canada | sales@mapleandoakww.ca | mapleandoakww.ca